Frequently Asked Questions

Questions about our first aid kits, defibrillators (AEDs), accessories, or ordering policies? Check out our frequently asked questions below. You'll find answers about CSA standards, shipping times, AEDs, warranties, and more.

  • 🩹 InstantRescue First Aid Kits

    Which Instant Rescue kit should I choose?
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    The choice depends on your needs:
    • InstantSecours Mini
    • InstantSecours Vehicle
    • InstantSecours Les P'tits Secours
    • InstantRescue Shipping
    • CSA Business Kits

    Do Rescue Instant kits meet Canadian standards?
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    Some kits are designed according to the requirements of the CSA Z1220 standard while others meet specific needs such as the outdoors, vehicles or families.

    Are the kits ready to use?
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    Yes. All kits are assembled, checked and ready to use upon receipt.

    Can I customize the contents of a kit?
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    Yes. Some kits can be adapted to the needs of your business, organization or activity.

    How often should I check my kit?
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    We recommend a check every six months to replace used items and check expiration dates.

    Can I buy replacement items?
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    Yes. We offer several restocking items to maintain your complete kit.

  • What is an AED?
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    An automated external defibrillator (AED) is a device designed to analyze the heart rhythm of a victim in cardiopulmonary arrest and administer a shock when necessary.

    Do I need training to use an AED?
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    No. Modern AEDs are designed to guide the user step by step. However, CPR training is still recommended.

    Are AEDs safe?
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    Yes. They automatically analyze the heartbeat and only administer a shock when necessary.

    How often should electrodes be replaced?
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    The electrodes should be replaced before their expiration date or after each use.

    How often should the battery be replaced?
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    Depending on the model, usually between 4 and 7 years old.

    Do you sell replacement accessories?
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    Yes. We offer electrodes, batteries, cabinets, cases and accessories compatible with the AEDs we distribute.

  • Are the prices displayed on your site accurate?
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    We make every effort to ensure the accuracy of the prices displayed. However, errors may occur and Instant Health Group reserves the right to correct any errors without notice.

    Do you offer a best price guarantee?
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    Yes. If you find an identical product at a better price from a recognized Canadian competitor, contact us so that we can analyze the situation.

    What are your shipping times?
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    The majority of orders are shipped within 24-48 business hours.

    Do you ship anywhere in Canada?
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    Yes. We ship our products anywhere in Canada.

    Can I return a product?
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    Some restrictions may apply for hygiene, safety, or compliance reasons. See our return policy for more information.

    Does the equipment sold replace training?
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    No. Purchasing a product is not a substitute for recognized first aid or CPR training.

    Can the images and content of the site be reproduced?
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    No. All content, images and logos are protected by applicable intellectual property laws.